Water and Sewer Department

Utility Bill Fact Sheet

Click Here for information about the components of your utility bill (water, sewer & garbage pickup).

Water and Sewer Topics

Water bills are issued on a bi-monthly basis, and cover the January-February, March-April, May-June, July-August, September-October, and November-December billing periods. Bills are issued by the 25th day of the month following the end of the billing period, and are due on the 25th of the month after they are issued. This means that the bill for the January-February billing period will be mailed to residents by the 25th of March, and will be due by the 25th of April.

If you do not receive a water bill by the first week of February, April, June, August, October, or December, please contact Evan in the Water Department for a duplicate bill. Failure to receive a bill does not waive past due penalties.

Payments may be mailed to City Hall, returned to City Hall during regular business hours, or left in the drop box at the rear entrance (off the parking lot) to City Hall.  Payments left in the drop box will be credited the next business day.  Postmarks are not honored for mailed bills, so please allow seven days when mailing your payment to be sure that it arrives here before the due date.

If you have interruptions in or problems with your water service contact City Hall at 248-541-2901 during regular business hours, or police dispatch at 248-541-2900 and choose option 1 after 5 pm or Friday through Sunday when City Hall is closed.

The City of Royal Oak provides water system maintenance for Pleasant Ridge on a contract basis.

Income qualified households in Pleasant Ridge are eligible to receive assistance with water bill payments, along with certain other household plumbing repairs. The WRAP program is administered for Pleasant Ridge and the Great Lakes Water Authority by the Wayne Metropolitan Community Action Agency. More information on the program, eligibility criteria, and services is available by calling (313) 386-9727, or online at www.waynemetro.org/wrap.  You can also click here for a flyer with further information on the program.

Click Here to access the most recent and archived water quality reports for Pleasant Ridge.